What we collect
When you request service, schedule field work, or contact us, we collect the information you provide. That may include your name, company, phone number, email address, project location, service address, service type, project notes, photos, documents, and other details needed to understand the work.
How we use your phone number and SMS data
Your phone number is used to communicate with you about your specific service request. That can include quote follow-up, scheduling, arrival coordination, project updates, documentation follow-up, and customer support. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Message and data rates may apply.
How we share information
We do not sell your personal information. We do not share your phone number, SMS consent data, or message content with third parties for their marketing purposes. We share information only with service providers that help us operate the site, deliver messages, process payments, or provide the service you requested.
Cookies and analytics
We may use cookies or similar technologies to operate the site, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as expected.
Data retention and your choices
We keep customer information for as long as needed to provide service, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. You may ask us to review, correct, or delete information by contacting admin@velocityfiber.info.
Children
Our services are intended for adults 18 and older. We do not knowingly collect information from children.
Updates and contact
We may update this policy from time to time. Questions about this policy or how your information is handled can be sent to admin@velocityfiber.info.